We believe great work begins with happy people and ends with happy clients. If you can see yourself as part of a spirited team of worldwide people people, we're always on the lookout for more people who get us.

Across borders, and all on the same page

What we consider as ‘work’ and ‘play’ aren’t always clearly defined. Our curiosity and creativity connects us and drives us. And, as far as we’re concerned, staying in your comfort zone is always a no-go.


We share a passion for what we do. 

We love to learn, especially from each other. We’re constantly honing our design, development, and copywriting skills, and mastering new platforms and features. Because the best learners are the lifelong ones.

We love to learn.

We share honest feedback and challenge ideas, but we also focus on the common ground. We’ll challenge things for the sake of better work, but never just because. No one’s got time for that.


We leave egos in the background.

We spend our days building sites and building up each other. A new project means a new opportunity to connect, collaborate, and celebrate our clients and teammates. In it together, and in it for the long run.

We build each other up. 

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You might be in the business of selling, but the relationships you have with your users go way beyond transactional. People value originality, connection, and responsiveness—now more than ever. But building and nurturing relationships with your audience isn’t always easy. In fact, there’s a lot more to community management than meets the eye.

Here are five reasons why a proper community management strategy could be the most powerful tool in your social media toolkit.

It can help you spark conversation and build trust

By creating a platform that encourages conversation, community management plays a key role in humanising your brand. It gives you a genuine voice—and by actually listening to and addressing your audience’s questions and concerns, it helps you tap into the power of open, honest communication. The result: more positive sentiment and greater trust in your brand. Check out these examples from two clients we manage: Wood Veneer Hub and Acupanel.

It can get you into the algorithm’s good books

Algorithms are all about delivering relatable results—and they’re always on the lookout for the kinds of content that kickstart conversation. If social media algorithms interpret your content as relevant and highly engaging, then it will be bumped up the feed—and that means greater reach and engagement all around. Watch and learn from Ryanair’s community management team—the IG algorithm loves them.

It can turn your customers into your biggest advocates

Engaging with your community in a more personalised way can help turn first-time buyers into your biggest fans. Those who feel heard and valued are much more likely to share their positive experiences and recommend your products and services. And we all know how powerful word of mouth can be.

It gives you the chance to capture real-time feedback

Community management makes gathering feedback easier than ever. Through social listening, comment monitoring, polls, and engaging with users, you can capture valuable insights in real-time. All of that data can help improve marketing efforts, business strategies, product development, and more.

It helps you gather user-generated-content

An engaged community = an active community. When people are active on social media, they’ll sometimes create content featuring their favourite products on the fly. But to do this, they need to feel like they’re in a safe space; somewhere they belong. Gymshark is the prime example of a brand that provides this kind of space for its customers—and it gets a lot of great UGC in return.

The power of connection: Why community management matters

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Last year marked 10 years since Mario and Fran set up Series Eight in a basement studio in London. And as we kickstart another new year working in the world of web, we wanted to shout out to the longtimers who’ve been with us since the early days.

Big up John, Nate, Andreas, Colin and Bruno for showing the rest of us the ropes—and for sitting down to tell us all about their S8 journey so far.

What have been your biggest highlights over the years?

It has to be the brand project with OpenFortune—working with such an innovative company was incredibly rewarding. Seeing the positive reception not only from the client but also from external design sites and other platforms was a proud moment for me. Another memorable project was collaborating with NoTwoWays. As a brand I had admired for a long time, getting the opportunity to work with them truly felt like a “made it” moment.

Gridsure—the latest project I’ve been working on over the last 6 months! It’s a dashboard product which is something totally different from the e-commerce and marketing sites that have been my bread and butter.

There’ve been loads, but the biggest has to be on how much I’ve grown over the past five years. Before joining S8, I’d been freelancing for six years and had no clue what it was like to work in an agency. Back then, the team was just 8–10 people, my English wasn’t that great, and I was still figuring things out—but the team believed in me and my work.

Fast forward five years, and the team’s grown 3-4 times bigger. In that time, I’ve gone from a UI/UX Designer to a Senior role, and now I’m stepping up as Lead Designer. It’s been such an incredible journey!

Another big highlight was diving into photography and videography over the past three years. What started as a passion on the side has now become a full-on service we offer at S8. Last year, we launched a photography studio in Portugal. It came with new responsibilities, but being able to explore creativity in a new medium has been so rewarding.

What’s changed for you during your time at S8?

I was on the other side of the world, a “digital nomad”, with almost no possessions. I now own a 4 bedroom Victorian terraced house and an increasing supply of power tools.

I was newly married when I first joined S8, and we moved to our first flat just as I joined. Four years on, we’ve got not 1, not 2 but 3 boys (a 2-year-old and 3-month-old TWINS!). Our house is in the final stages of construction, and we’re looking forward to moving in sometime in January.

When I first joined S8 I was living in England but recently I packed up all my belongings and made the move to Barcelona—something I've always wanted to do.

We moved out of the city into the countryside in the middle of nowhere, got some chickens and a cat to go with the dog and haven’t looked back.

The first one that pops into my head is my interview with Mario. I was expecting it to be super formal like all the other interviews I’d had, but it was so relaxed. We clicked straight away, and it set the tone for this whole five-year journey.

My first Shopify site. I remember the client had a pretty complicated setup and I had no idea what I was doing. Thankfully the people I worked with really helped me get to grips with everything really fast and now Shopify is my favourite platform to work with.

Just one? I’m going to answer with “all of the team trips”—Budapest, Ericera, Prague, Lisbon. We’ve got such a great team who just feel like friends.

One memory that really stands out is from our trip to Ericeira. We were enjoying a pint before heading out for a night on the town when Alistair decided to head back to the room to freshen up. As he stood up, he walked straight into a glass door and bounced right back to where he had been sitting. Unfortunately for Alistair, he didn’t make it out that night—but it’s a story we’ll never let him live down (sorry, Alistair!).

What has working for S8 enabled you to do?

Not having that 2-hour commute each day has made a massive difference. From only having 30 mins or so before my daughter's bedtime each day to now having hours. And dedicated L&D allows you time to learn even more new things!

Being a father of 3 under 2, life is very hectic. The fact that I don’t have to deal with commuting and rigid work hours allows me to fit work and life in a way that works for the family and S8. 

On top of that, this year our house was being built which also required quite a bit of attention and balancing all that on top of work and family life would have been impossible. I’m so appreciative of the structure and support S8 provides, and can’t think of a better place to work! (Special mention for the team trips too!!)

The flexibility of not having to commute and starting work on my own schedule has been a game-changer for my productivity and creativity. The generous holiday allowance still amazes me—it provides the freedom to truly reset, especially around Christmas, and spend quality time with friends and family. And of course, the team trips are always a highlight I eagerly look forward to each year.

Work-wise, I’m focused on continuing to deliver high-quality designs and results for our clients while elevating our branding offerings to the next level. On a personal level, I’ve recently been on a health kick, pushing myself in the gym, and I’m determined to keep that up. I also want to travel more and, excitingly, I’m starting to learn Spanish in the new year—so who knows, maybe this time next year we could do this interview in Spanish!

Loads! I want to buy a house or apartment, keep up my cycling training, ride out the crypto bull market, and most importantly—make it to 2026!

At some point I hope to finish refurbishing my bathroom—a proper shower would be nice after 18 months.

A sit down with the S8 longtimers

We’re all familiar with the classic influencer marketing playbook: seed the product, get a post on their feed, and repeat. But today, that approach alone doesn’t quite hit the mark. You need to go beyond traditional unboxings and product selfies (petition to stop the collab selfies, anyone?) and instead, find ways to max out your investment across every single channel.

Here’s how to elevate your influencer marketing program so you’re getting the most out of it for your brand.

Add some influencer star power to make your email campaigns shine

Email marketing is often overlooked as a space for influencer content, but it’s prime real estate. By featuring influencers in your email campaigns, you’re placing them directly in front of your most engaged audience.

Pick content that’s on-brand and resonates with your subscribers, like tutorials, product tips, or styled shots of your latest items. Whether it’s an influencer's seasonal picks or a personal story about why they love your brand, this approach adds an authentic layer to your email campaigns and creates more value for your subscribers.

 to see what other brands are doing with influencers.

Supercharge your ads with influencer content

Influencers create scroll-stopping content that resonates with their followers. But negotiate the rights to that content and you’ll open up a whole new world for your brand.

We all know that authentic content from real people performs better in ads, and gaining content rights will allow you to extend the reach of influencer-created content to your paid ad campaigns. You’ll amplify the influencer’s impact and capitalise on the authentic vibe their content brings, even beyond social media.

Quick tip: ensure your brief is clear and aligns with your brand voice, so the content feels seamless within your campaign.

Build a base of brand champions with affiliate marketing

Affiliate networks are a game-changer for building a loyal influencer team. By moving beyond one-off partnerships, you’re encouraging influencers to become true brand advocates. Offer them a commission on sales generated through their unique links, and you’ll motivate them to promote your products consistently.

Plus, having your influencers actively participate in an affiliate programme helps to build a trustworthy image with consumers—they’ll see those influencers sticking with your brand over time, and that fosters credibility.

Maximise influence with landing pages designed to convert

So you’ve got your influencer affiliate codes. Now you’re probably looking to give an extra boost to conversions. Give each influencer their own custom landing page that feels like it was made just for their followers. These personalised pages not only amplify the influencer’s unique brand vibe, but they also create a seamless journey for their audience—from the influencer’s post straight to a page tailored just for them.

It’s the perfect way to spotlight the exact products they’re raving about, drive home their endorsement, and track conversions. Bonus: you’ll get clear insights on which influencers are really bringing the heat.

Spotlight influencer content on your blog

Your brand’s blog isn’t just for SEO keywords and product updates. Featuring influencer content there can not only add value to your blog but also give your influencers another reason to work with you.

Share interviews, styling tips, or personal stories from influencers who embody your brand’s ethos. This allows new visitors to see real people (not just models or product photos) representing your brand, which brings the authenticity that every brand is after right now.

Ready to dive in but not sure where to start? There are some great resources online at places like 

Beyond the basics: How to take influencer marketing to the next level

Can you believe the biggest shopping season of the year is already here? Whether you’re a holiday-season pro or it’s your first rodeo, these tips will keep your campaigns fresh, your brand authentic, and your customers clicking that “buy” button.

(Just consider it our early Christmas gift to help you sleigh the season...)

Getting a jump start on holiday campaigns is key, but don’t lock everything down. Be ready to pivot based on trends, customer feedback, or what’s hot at the moment. Stay flexible, and you’ll stay relevant.

A little festive spirit is great, but it’s easy to go overboard. Keep it authentic to your brand instead of flooding everything with red, green, and tinsel. Subtle seasonal touches work way better than classic holiday clichés.

The holidays are all about connection and nostalgia. Use storytelling, personal touches, and customer testimonials to make your audience feel something. The stronger the emotional connection, the more likely they’ll choose your brand.

More emails and ads don’t mean more sales. Be strategic with your frequency and avoid overwhelming customers with endless reminders. Use segmentation to hit the right people at the right time instead of blasting everyone daily.

People need a reason to buy now, not later. Limited-time offers, countdown timers, and last-minute shopping deadlines add urgency—but remember to be honest and consistent. False hype is a quick way to lose trust.

Holiday shoppers are on the go, which means they’re shopping from their phones. Make sure every email, ad, and landing page is mobile-friendly so customers can shop anytime, where without a hitch.

Show a little love to your MVPs! Special discounts, early access to sales, or exclusive content can go a long way in making loyal customers feel appreciated—and in keeping them coming back.

Don’t: Ignore shipping and delivery promises

We’ve all had the stress of waiting for a parcel to arrive in time for the big day. So if you promise delivery dates, stick to them. Manage expectations clearly, and if anything changes, communicate quickly and honestly. Shipping slip-ups can be deal-breakers for repeat business.

Stand out from the crowd by making your marketing feel personal. From email subject lines to product recommendations, a little personalisation can make your brand feel tailored and thoughtful in a sea of generic holiday spam.

The holiday season might end on 1st January, but customer relationships don’t. Plan for re-engagement campaigns in the new year to keep the momentum going and turn one-time holiday buyers into long-term fans.

Keep these dos and don’ts in mind, and you’ll be set up to crush the holiday season. Stick to what makes your brand unique, stay real, and don’t forget to take a breather—it’s the holidays, after all.

Careers atSeries Eight

Across borders, and all on the same page

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Perks

What we’ve written lately

The power of connection: Why community management matters
Read article

Values

We share a passion for what we do.

We love to learn.

We leave egos in the background.

We build each other up.

Let us take you further than you’ve ever been

Careers atSeries Eight

Across borders, and all on the same page

Openings 00

Perks

What we’ve written lately

The power of connection: Why community management mattersRead article

Values

We share a passion for what we do.

We love to learn.

We leave egos in the background.

We build each other up.

Let us take you further than you’ve ever been SCHEDULE A CALL

The power of connection: Why community management matters
Read article

Let us take you further than you’ve ever been