Science-backed skincare made simple. Enter: Dr Few. Founded by Dr Julius Few—the pioneering, non-invasive plastic surgeon and Gwyneth Paltrow’s go-to advisor for all things skincare—this premium skincare brand is renowned for its clean, clinically tested formulas that are designed for everyday life, and every skin type.

  • UX/UI design
  • Front-end development
  • E-commerce photography
  • Email marketing
Background

The brand’s revolutionary Stackable Treatments™ method and reputation for delivering real results had already made it a fan favourite in major retailers like Goop and Neiman Marcus. But Dr Few wanted to level up its direct-to-consumer channels, so tasked us with elevating its Shopify store and other digital assets. The goal? Give the brand a more premium look and feel, increase conversions, and drive customer loyalty.

A Shopify reskin for a revolutionary skincare brand

First up, we overhauled the existing user experience on the Dr Few site, creating something that was cleaner, simpler and way more streamlined. As well as refining the user journey, we elevated the look and feel across the homepage, product pages and overall shopping cart. We introduced new social proof content including testimonials and real-life before/after photos, plus—we made sure plenty of opportunities to up-sell and cross-sell were woven throughout the site.
An email strategy that engages and educates users

Alongside all the website updates, we brought in a brand-new email strategy. Our goal was to create an experience that went beyond the website—using detailed storytelling to drive brand awareness, increase average order value and, ultimately, encourage more repeat purchases. To make this happen, we designed and built an engaging welcome flow, set up abandoned cart notifications, and rolled out a new post-purchase journey. And to make sure everything was optimised across every touchpoint, we got to work on an in-depth a/b testing strategy, too.

Elevating the entire brand—with brand-new visual assets

A premium brand like Dr Few should look the part. So in line with the website refresh and marketing activity, we defined a new art direction that brought the products to life using a range of textures, background colours, props, and staging. Then, we took things into the S8 Studio to shoot new packaging, product and bundle photography, as well as playful stop-motion videos for ads, email flows, pop-ups and more.
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